MAXHUB Competitive Standard Warranties

MAXHUB
Warranty

Customer Assurance and Peace of Mind

MAXHUB Warranty

MAXHUB offers customers assurance through competitive Standard Warranties for all of its products.
Select your product from the list below to view your standard warranty.

MAXHUB offers a 5-Year Standard Warranty, subject to terms and conditions. What the warranty does not cover:
  • Any product on which the serial number has been defaced, modified, or removed.
  • Damage, deterioration, or malfunction resulting from:
    1. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
    2. Repair or attempted repair by anyone not authorized by MAXHUB.
    3. Damage to or loss of any programs, data, or removable storage media.
    4. Software or data loss occurring during repair or replacement.
    5. Any damage to the product due to shipment.
    6. Removal or installation of the product.
    7. Causes external to the product, such as electric power fluctuations or failure.
    8. Use of supplies or parts not meeting MAXHUB’s specifications.
    9. Normal wear and tear.
    10. Failure of the owner to perform periodic product maintenance as stated in the User Guide, such as cleaning user-cleanable projector filters.
    11. Any other cause which does not relate to a product defect.
    12. Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
    13. Software – Any third-party software included with the product or installed by the customer.
    14. Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
    15. Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.
    16. The Product sold and labeled as “AS IS*”, “WITH ALL FAULTS” or similar disclaimer, including replacement of missing parts or accessories from those sales, or purchased through an unauthorized online seller.

MAXHUB offers a 3 Year Standard Warranty, standard for all IFP products for parts, labor, and LCD backlight from the purchase date. In order to receive warranty service, proof of purchase of the MAXHUB product is required. Warranty is subject to terms and conditions.

MAXHUB offers a 3 Year ‘Hot Swap’ Warranty standard for UC products from the purchase date. In order to receive warranty service, proof of purchase of the MAXHUB product is required. Warranty is subject to terms and conditions.

Hot Swap warranty is defined as a no-cost product replacement on all Unified Communications solutions during the first 3 years of ownership from the date of purchase. If your camera is not performing during the first 3 years, contact our support team, and we will send a replacement unit to you.

MAXHUB offers a 3 Year Standard Warranty, standard for all IFP products for parts, labor, and LCD backlight from the purchase date. In order to receive warranty service, proof of purchase of the MAXHUB product is required. Warranty is subject to terms and conditions.

How to obtain warranty service:

  1. Submit your service request online: https://support.maxhub.com/servicedesk/customer/portal/2.
  2. Please be prepared to have the following information to complete the request:
    1. MAXHUB Product Serial Number.
      1. How to find the serial number. https://kb.maxhub.com/display/MKB/How+to+find+your+serial+number
    2. A description of the problem you are experiencing.
    3. Customer name, phone number, and email address.
    4. Valid Customer’s shipping address.

Warranty Coverage:

MAXHUB warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, MAXHUB will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include re-manufactured or refurbished parts or components. The replacement unit will be covered by the balance of the time remaining on the customer’s original limited warranty. MAXHUB provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components.

Limitation of implied warranties:

TO THE EXTENT ALLOWED BY LOCAL LAW, THIS PRODUCT IS PROVIDED TO YOU “AS IS” WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. MAXHUB SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

Exclusion of damages:

MAXHUB’S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT.
MAXHUB SHALL NOT BE LIABLE FOR:

  1. DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT,
  2. DAMAGES BASED UPON INCONVENIENCE, LOST PROFIT, LOST DATA OR DOWNTIME COSTS, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  3. ANY OTHER DAMAGES, WHETHER DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR OTHERWISE ASSURANCE THROUGH COMPETITIVE WARRANTIES.

Why MAXHUB For Home Offices?

Video conferencing solutions from MAXHUB give you another level of clarity and picture quality. Our 4K Ultra HD video and layered optical glass bring high-quality video clarity so you won’t miss a thing. Our AI Technology includes face detection to ensure that the camera will automatically adjust, so you look your best in every meeting.

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