Industry Leading Warranty

MAXHUB Warranty

What the warranty covers:

MAXHUB warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, MAXHUB will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include re-manufactured or refurbished parts or components. The replacement unit will be covered by the balance of the time remaining on the customer’s original limited warranty. MAXHUB provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components.

 

How long the warranty is effective:

Warranty of MAXHUB products start from the purchase date. In order to receive warranty service, proof of purchase of the MAXHUB product is required. To obtain warranty service, please contact MAXHUB service team.

1. Collaboration Display(IFP)/Commercial Display

MAXHUB offers a Three 3 – Year Warranty for all of its standard IFP products for parts, labor and LCD backlight from the purchase date. In order to receive warranty service, proof of purchase of the MAXHUB product is required.

 

For Unified Communication Products

2. Unified Communication

MAXHUB offers a standard Three 3 – Year HotSwap Warranty for all of its standard UC products. 

3.  LED Wall

MAXHUB offers customers assurance through competitive Standard Warranties for all of its LED Display products.

Currently, the standard is a 3 – Year Warranty, subject to terms and conditions. An extended warranty is available upon request.

 

To learn more about the standard warranty policy, please contact us or reach out to our channel partners.

What the warranty does not cover:

  • Any product on which the serial number has been defaced, modified, or removed.
  • Damage, deterioration, or malfunction resulting from:
  1. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
  2. Repair or attempted repair by anyone not authorized by MAXHUB.
  3. Damage to or loss of any programs, data, or removable storage media.
  4. Software or data loss occurring during repair or replacement.
  5. Any damage to the product due to shipment.
  6. Removal or installation of the product.
  7. Causes external to the product, such as electric power fluctuations or failure.
  8. Use of supplies or parts not meeting MAXHUB’s specifications.
  9. Normal wear and tear.
  10. Failure of the owner to perform periodic product maintenance as stated in the User Guide, such as cleaning user-cleanable projector filters.
  11. Any other cause which does not relate to a product defect.
  12. Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in.
  13. Software – Any third-party software included with the product or installed by the customer.
  14. Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).
  15. Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in product User Guide.
  16. The Product sold and labeled as “AS IS*”, “WITH ALL FAULTS” or similar disclaimer, including replacement of missing parts or accessories from those sales, or purchased through an unauthorized online seller.

How to obtain warranty service:

  1. Submit your service request online:

https://support.maxhub.com/servicedesk/customer/portal/2.

  1. Please be prepared to have the following information to complete request:
  • How to find the serial number:

https://kb.maxhub.com/display/MKB/How+to+find+your+serial+number

  • A description of the problem you are experiencing
  • Customer’s name, phone number, and email address
  • Validated correct customer’s shipping address

Limitation of implied warranties:

TO THE EXTENT ALLOWED BY LOCAL LAW, THIS PRODUCT IS PROVIDED TO YOU “AS IS” WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. MAXHUB SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.

 

Exclusion of damages:

MAXHUB’S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT.

MAXHUB SHALL NOT BE LIABLE FOR:

1) DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT,

2) DAMAGES BASED UPON INCONVENIENCE, LOST PROFIT, LOST DATA OR DOWNTIME COSTS, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

3) ANY OTHER DAMAGES, WHETHER DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.